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Case study · Zelan

Zelan halves customer complaints with a centralized system

Zelan reduces customer complaints by more than 50% thanks to SAP Business One

Industrial ManufacturingPolandSAP Business One

Published

50%

Fewer customer complaints

Faster

Financial period close

Full control

Of inventory and purchasing

We chose SAP Business One partly due to the advantageous quality to cost ratio. Unfortunately, our first implementation didn't go as planned. Then we met CompuTec. Thanks to their experienced consultants, we regained full control over the business.
PNPawel NowakIT Manager, Zelan
About Zelan

Founded more than 40 years ago in a garage, Zelan is now one of Europe's largest producers of plastic cutlery, with modern production lines that guarantee sterile finished goods and a focus on reusable and biodegradable products.

What they do
Plastic cutlery and tableware
Industry
Industrial Manufacturing
Country
Poland
Employees
250
Languages
Polish
SAP solution
SAP Business One
The story

  1. 01

    The challenge

    • Several different pieces of software instead of one centralized system
    • No real-time view of income and expenses
    • Closing financial periods was labor-intensive and slow

  2. 02

    Why SAP & CompuTec S.A.

    • SAP Business One is fully scalable, with a clear, intuitive interface
    • Flexible reporting with SAP Crystal Reports and custom authorization procedures
    • Key features such as MRP
    • After a first implementation that did not go as planned, CompuTec's experienced consultants put the project back on track

  3. 03

    Results

    • A 50% reduction in customer complaints thanks to improved processes
    • Custom reports available to every decision-maker
    • Full control of inventory and purchasing, with custom authorizations
    • MRP ensures the right components arrive in the right place at the right time
    • Faster, easier financial period close
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