Case study · Swagelok Stuttgart
Swagelok Stuttgart merges sales and support with SAP Business One and Saltbox
Swagelok Stuttgart merges sales and support with The Saltbox Platform
Published
Integrated
SAP Business One, Salesforce and Zendesk
Visibility
Into sales and operations
Faster sales
Higher sales rates and shorter sales cycles
We were elated to find we could use Saltbox to integrate SAP Business One and Salesforce. It meant we could keep our best-of-breed apps without having to buy more ERP licenses.
Swagelok Stuttgart is the authorized Swagelok sales and service center for Baden-Württemberg and parts of Rhineland-Palatinate. It used The Saltbox Platform, Vision33's cloud integration platform, to connect SAP Business One, Salesforce and Zendesk into one system for sales and support.
- What they do
- Sales and service of fluid system components and fully assembled systems
- Industry
- Wholesale Distribution
- Country
- Germany
- Languages
- German
- SAP solution
- SAP Business One
- Add-ons
- The Saltbox Platform
01
The challenge
- No seamless connection between Salesforce CRM, Zendesk and SAP Business One
- Sales could not easily see what was happening in customer accounts
- Manual processes were slowing the team down
02
Why SAP & Vision33
- Saltbox includes a pre-built SAP Business One to Salesforce integration, plus Salesforce to Zendesk
- The company keeps its best-of-breed apps without buying more ERP licenses
- Fast to implement and easy to work from home
03
Results
- Changes in SAP Business One appear in Salesforce in real time
- Streamlined quoting and customer support
- More responsive quotes, higher sales rates and shorter sales cycles
Period-end reconciliation from 9 days to 3
We were thorough in researching what new ERP system best suited us. SAP Business One had the benefit of a strong reputation. We were further comforted by Inecom, their professionalism and their ability to deliver a solution that met our needs.
— Chan Swee Lim, Vice President, Management Information Systems
Read the full story →Converting to convenience with SAP Business One
SAP Business One means affordability, flexibility, and clear accountability.
— Senge lyok Darrel Mbongo, Finance and Admin Manager
Read the full story →Asmodee UK's secret to success: SAP Business One and The Saltbox Platform
Vision33 has been a very strong partner. Their global presence means they can meet my support hours and requirements, and they provide the SAP Business One expertise I need to run a successful business.
— James Greenman, IT Director
Read the full story →